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About KEJJA
KEJJA is an innovative hospitality group, recognized for its commitment to operational excellence. With a portfolio of 15 hotels and 3 camping sites, KEJJA operates in Canada and Florida, with a focus on independent, unbranded hotels, spanning from limited-service economy to full-service convention hotels.
The group transitioned to Mews to standardize and automate operations, as previously, each hotel operated independently with different PMS systems. They first adopted Mews in one of their smaller hotels in 2021, driven by staffing shortages and recruitment challenges in Val d'Or. Since then, KEJJA has rolled out Mews across multiple properties and now sees it as a key partner in maintaining consistent service quality and driving scalable growth.
“Now is the time for Canada to embrace the future of hospitality. If you're looking to improve your productivity, I highly recommend using Mews to streamline all your processes.”
Easy onboarding and effortless staff training
Challenge
Many hoteliers still perceive installing a new PMS as a daunting task. Staffing shortages, along with complicated training, can throw a wrench in operational efficiency, leading to delays and inconsistent service.
Solution
The downtime of legacy systems can stretch up to two days, disrupting operations. With Mews, KEJJA experienced a smooth transition and quickly saw how intuitive the software is. Staff onboarding was equally effortless thanks to extensive training through Mews University. The KEJJA team felt supported and empowered to jump into tasks, which quickly led to significant time savings.
Result
- Intuitive hotel tech that's easy to adopt helps attract and retain staff more easily
- Faster learning and consistency of service across all departments
- Fully embedded payments
Maximizing efficiency with smart automations
Challenge
KEJJA wanted to communicate directly with guests through their PMS but struggled to find a provider that offered this capability without relying on a third-party integration. They also aimed to automate tasks as much as possible.
Solution
Mews automations save KEJJA an average of 4 hours daily. Night audits? Gone. Queues at the front desk? Gone. By using Mews Payments, they can fully automate guest arrivals, removing the need for a receptionist. Mews also provides a two-way connection between guests and KEJJA's Operations team, giving guests complete control over their stay - whether it's checking in online, messaging via the virtual concierge, checking out via Mews Kiosk, or paying securely in just a few clicks.
Result
- 42% check-out rate via Mews Kiosk
- 6% booking engine conversion rate (industry average is 3.3%)
“Mews is not like your typical PMS. I really appreciate that it allows me to connect with guests without going through third parties.”
Centralizing operations with modern multi-property management
Challenge
KEJJA sought a solution to centralize operations, aiming to improve consistency and boost staff efficiency across their portfolio.
Solution
As a complex group with ambitious growth plans, KEJJA appreciates the simplicity of Mews Multi-Property. It allows them to centralize tasks, eliminate redundancies and minimize human error. This saves their head office team significant time and reduces the need for additional hires. KEJJA can also group and organize hotels by brand, region and other attributes, enhancing user oversight, data sharing and scalability. Their outstanding results are a direct consequence of easier multi-property management.
Result
- 126% RevPAR increase at Hôtel Sigma Val d’Or (2024 vs 2023)
- 17% ADR increase (2024 vs 2023)
“There’s a huge lack of IT knowledge in our industry. That’s why I’m thrilled by the integrations available on the Mews Marketplace. Virtually all the partners you can imagine are connected.”
Integration spotlight
With a diverse portfolio of varying business needs, KEJJA sought easy access to hospitality’s best solutions. However, no provider in Canada offered the flexibility they needed. Mews Marketplace opened endless possibilities for building an integrated tech stack.
STR
STR retrieves property performance data on reservations, spaces, availability and revenue. It gives KEJJA access to reliable, actionable insights to help with strategic and operational decisions.
Expedia
Expedia Group offers high visibility across 200 websites and apps, along with expanded distribution through 90,000 travel agencies and business partners globally. KEJJA can seamlessly receive reservations and manage inventory directly in Mews.
Looking ahead
KEJJA plans to roll out Mews across their limited-service hotels and is excited to see it in action at one of their full-service hotels with 91 rooms. They also aim to further boost revenue by introducing hourly bookings in the future.
