.png&w=3840&q=85)
About Hotel Relais de la Côte d'Or
The family-owned Hotel Relais de la Côte d'Or is an idyllic countryside retreat, housed in a restored 300-year-old property. It boasts 17 cozy rooms, a premium spirits bar and a jacuzzi. After using a legacy PMS for over a decade – without any significant system upgrades – the team realized it was time for a change.
The property needed a modern PMS that could support their growth while “moving out of the way”.The goal was tospend more meaningful time with guests and help them fully immerse themselves in the stunning surroundings.
“We installed our previous PMS fiften years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth.”
Simplifying check-ins for guests and staff with Mews Kiosk
Challenge
Checking in during the night, when no staff were present, was challenging. Guests frequently called the team for instructions to access their rooms, who resorted to hiding key cards at the front desk or even going to the hotel to resolve the issue.
Solution
Mews Kiosk consolidates all essential check-in tasks into one user-friendly station. It is fully integrated with the PMS, secure and customizable. The automated room card encoding feature minimizes errors and eliminates unnecessary paperwork. Guests can now complete their check-in independently, even during late hours. If unexpected situations occur, staff can encode digital cards remotely, ensuring convenience for everyone.
Result
- 38.5% check-in rate via Mews Kiosk
- Improved guest satisfaction through seamless check-ins
- Reduced workload for staff, especially late at night
Mews Kiosk is a fantastic solution for independent hotels like us. With limited budget to hire more staff, every bit of automation helps, especially when it promotes a better guest experience.
Mews POS streamlinesbar operations
Challenge
The hotel’s newly opened bar required seamless integration with the PMS for efficient operations and accurate billing.
Solution
Mews POS integrates effortlessly with the PMS, ensuring secure and seamless payment processing. It supports digital ordering, connected inventory and real-time reporting. The POS terminal automatically reads card details and processes payments directly through the PMS, streamlining transactions for guests. Invoicing non-staying visitors is just as easy. The system's portability and ease of use have boosted staff efficiency while enhancing the guest experience at the bar thanks to quicker service and more payment options.
Result
- 90% less time on card handling compared to bank or other card terminals
- Simplified payment processes with centralized data and real-time reporting
“Switching to modern, cloud-based software has completely transformed the way we work. I don't ever want to go back – Mews is a leading PMS in the French market.”
Looking ahead
Hotel Relais de la Côte d'Or plans to expand its offerings with a large spa, which will be managed using solutions available through the Mews Marketplace.The future looks bright as they continue to leverage technology to deliver refined stays in the heart of Burgundy.
