.png&w=3840&q=85)
About Hotel de Sterrenberg
Hotel de Sterrenberg is an adult-only 4-star wellness hotel in the Netherlands, nestled just 600 meters from the stunning Hoge Veluwe National Park. They’re part of the Quality Lodgings brand, a collection of highly individual hotels in Europe devoted to authentic hospitality and excellent cuisine. The property boasts 39 hotel rooms across six different room types, all featuring modern amenities.
Guests can embark on outdoor adventures or spend the day relaxing in the hotel's luxurious wellness center, complete with multiple saunas and swimming pools. Delicious breakfasts and indulgent dinners await at Restaurant Cèpes, renowned for its unique culinary experiences crafted from locally sourced products and seasonal ingredients.
I can’t praise Mews enough. It's so easy to use, and the benefits are multifold, from seamless payments and automation to fully flexible hotel management. We can do anything, anywhere.
Unmatched time savingswith automation
Challenge
Efficiency is key to profitability, especially in smaller properties where resources are limited.
Solution
With Mews, Hotel de Sterrenberg not only streamlined operations but also revolutionized their entire workflow. From the hotel team’s perspective, automation aids in scheduling staff, managing tasks, and improving operational efficiency. The extra time gained is reinvested in creating remarkable experiences, as staff can make a direct impact on the guest’s stay.
Result
• Streamlined workflow
• Automation of manual tasks
• Higher staff engagement
“If we had stuck with the old system, our team would still be stuck behind a screen. We wouldn’t be as mobile and agile. Mews has freed up so much of their time, allowing them to focus on the guests instead of doing admin.”
Empowering guests with iDEAL payments
Challenge
Modern guests anticipate a smoother experience in all areas, especially payments. If Dutch guests prefer a specific alternative payment method, it makes sense to offer them that option.
Solution
Through an integration with iDEAL (the most popular payment method in the Netherlands), guests can seamlessly make payments at Hotel de Sterrenberg. This method connects the vendor directly to the customer's bank, enabling fast and secure transactions at multiple stages of the guest journey. Additionally, iDEAL transactions are cheaper compared to payment cards, benefiting the bottom line. There are no chargebacks either.
Result
• Zero chargebacks
• Convenient and secure payments
• The team can easily track and report on all transactions
“Mews Marketplace is incredible. We can quickly connect to any necessary tools, all while maintaining simplicity with a single source of billing. It’s the perfect way to create our tech ecosystem.”
Access to hospitality’s biggest marketplace
Challenge
Before switching to Mews, integrating and managing various systems was expensive, time-consuming and challenging to handle.
Solution
The team at Hotel de Sterrenberg recognized the remarkable connectivity offered by Mews Marketplace, distinguishing it from other systems. With access to Open APIs and unlimited integrations, Hotel de Sterrenberg has found itself at the forefront of innovation, boasting market-leading functionalities across all areas. For instance, the team greatly appreciates the speed at which they can set up rates and connections via SiteMinder and how easy it is to run email marketing campaigns via Mailchimp. They have been able to bolster their responsiveness to guest needs, addressing them with precision and efficiency.A direct connection with their Accounting package helps the team tremendously, especially in saving time and money.
Results
• Nine efficiency-boosting integrations
• Zero integration fees
