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About Gravity Haus
Gravity Haus is an adventure-lifestyle hotel management and membership club with properties in Colorado, Utah, Wyoming and California. They offer modern hotel accommodation, premium gear access, mountainside co-working space and expert-led fitness programs. Gravity Haus wants their members and visitors to travel like locals and feel like insiders, so they’ve built a like-minded community committed to personal growth through curated experiences and connections with nature and one another.
We like to call ourselves a Haus away from home. Mews helps us deliver personalized, authentic hospitality with elevated attention to detail. It frees up so much of our staff’s time, so they can tap into local knowledge and focus on curating personalized experiences that are off the beaten path.
Personalized stays and excellent customer service
Challenge
Modern guests expect immersive personalized experiences, ranging from purely relaxing to life-changing. Gravity Haus wanted to showcase the amazing locations they operate in and allow their team’s personalities to shine through when providing remarkable guest experience.
Solution
Through Mews, Gravity Haus offers guests a stress-free journey from booking to check-out while making it easy to add upgrades. The team can curate personalized guest profiles, fully understand their needs ahead of arrival and go above and beyond to curate highly personalized experiences. Memberships are vital to Gravity Haus and elevating personable service is the best way to ensure loyalty, from addressing guests by name to offering preferential check-in.
Result
• Renowned for their excellent customer service
• $76 average upsell value through Mews Booking Engine
“Understanding guests is key to providing exceptional customer service. Mews enables us to capture so much information about guests before they arrive, so our customer service team can put together unique touch points that are very much appreciated.”
Embracing automation to optimize processes
Challenge
Modern guests want more choice and more control over their experience. They expect a seamless booking journey that removes obstacles and makes it easy to complete a reservation in a few simple steps.
Solution
As a cloud-native, mobile-first platform that continually evolves to meet changing industry demands, Mews was designed to be future-proof. The power of automation and modern capabilities help Gravity Haus maximize their properties’ potential. The team is also using data analytics and AI to optimize performance, revenue and guest satisfaction. All of this frees up their time and resources for more creative and strategic work, leading to a more elevated customer service.
Result
• 180% RevPAR rise (2024 vs 2023)
• 27% occupancy rise (2024 vs 2023)
Less admin, more genuine hospitality
Challenge
As Gravity Haus properties are destinations in their own right, the team required an easy-to-use, scalable PMS that helps them push the boundaries of what it means to offer an extraordinary stay.
Solution
Mews makes day-to-day so much easier for the Gravity Haus team while creating a hassle-free experience for their members and guests. Innovative tech and an expansive marketplace open endless possibilities to create a captivating fusion of adventure, immersion, and wellness. The team’s ambition is to explore more ways of optimizing tools and maximizing revenue, including Mews Spaces and extra automations to further simplify the operations structure.
Results
• Reduced admin, meaning more time to focus on crafting the perfect stay
Integration spotlight
Creating the optimal tech stack ensures everything runs smoothly and efficiently. Here are some of the integrations Gravity Haus uses to optimize their workflow.
Zapier
Zapier is a digital automation tool that connects different software and apps to create automatic workflows. One of the many ways that Gravity Haus uses Zappier is to improve customer communication.
Revinate
Revinate is a CRM (customer relationship management) and email marketing software. The Marketplace integration gives Gravity Haus a wide range of tools, including email automation, gathering guest feedback and upselling.