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About Grand Hotel ter Duin
Set in the charming coastal town of Burgh-Haamstede on the Netherlands’ west coast, Grand Hotel ter Duin is a luxury and pet-friendly hotel with 133 rooms and four apartments. Their wellness facilities include two saunas, a Turkish steam bath and two luxurious sunbeds. Guests can also relax at the swimming pool and lounge area while being pampered by an on-site concierge. Grand Hotel ter Duin is part of the hotel chain Hotels by Sheetz, consisting of four properties in The Netherlands.
Incomparable connectivity with leading hotel tech
Challenge
Grand Hotel ter Duin wanted a modern and flexible hospitality cloud that would allow them to easily integrate with other innovative hotel tech.
Solution
With Mews Marketplace and Open API, Grand Hotel ter Duin have access to a library of 750+ hospitality tools, many of which are simple plug-and-play applications that can be up and running in next to no time. The team can utilize the best-in-class technology for every area of operations. Their simple connection to Oaky, who specializes in upselling, means staff don’t have to handpick every upgrade anymore and put it into the profile: it all happens automatically.
Result
• Guests spend an average of €38 on add-ons and upsells
• Twelve integrations
• Zero connection fees
“Mews is integrated with so many systems, which saves us a lot of time and manual work. Since many of the processes are now automated, we’ve managed to eliminate mistakes caused by human error.”
Seamless operational efficiency
Challenge
Having staff tied to screens wasn’t ideal. Grand Hotel ter Duin wanted to optimize their operations by leveraging the flexibility of a cloud-based system.
Solution
Having a forward-thinking hospitality cloud not only lets hoteliers be clever and optimize revenue but it's also designed to make operations more scalable and reliable. Grand Hotel ter Duin saves huge amounts of time each week and has reduced paperwork by going digital with Mews. Both back-office staff and the front-office team can log in from their phones and work remotely, wherever they are, resulting in more operational agility.
Result
• Staff use tablets and phones – less screen time, more memorable check-ins
• The team has much more flexibility with remote working
“Mews helps us stay flexible – it can be used by everyone and it's accessible from everywhere. That makes work much more convenient, saves us a lot of time and we're way faster at helping our guests or helping each other.”
An immersive guest experience
Challenge
Grand Hotel ter Duin wanted to ensure a seamless, immersive guest journey. They also wanted to connect the team to live information wherever they were so they could effectively help guests when necessary.
Solution
Mews Booking Engine ensures a clean, intuitive booking journey for Grand Hotel ter Duin’s guests, who can easily add pets or upgrade their room. They can also send reception a query about room service, as well as check in and out online – all through a few simple taps on their phone. Powered by Mews, the team always has up-to-date information and is able to anticipate and meet guest needs.
Result
• 24% higher booking value for direct website bookings compared to OTAs
• 33% increase in revenue (first six months of 2023 vs 2022)
• 15.9% of guests check in online
• Quicker and more efficient guest interactions
Integration spotlight
Giftpro
Giftpro is an e-commerce platform that helps Grand Hotel ter Duin grow their gift voucher revenue. The connection with Mews allows the team to easily search their existing customer database, check for open bills with Giftpro and synchronize payment status. So far, the hotel has increased sales by 80% without any big promotions or manual marketing push.
Oaky
Oaky is an upselling platform that helps Grand Hotel ter Duin generate additional revenue through upselling and cross-selling at multiple points throughout the guest journey. Whenever guests purchase a room upgrade or other services, these items are automatically pushed into Mews.
Atomize
The Grand Hotel ter Duin team uses Atomize for automated real-time revenue management. The integration with Mews ensures that all changes are automatically reflected in the platform, while multi-property reporting and data analysis make performance tracking impressively easy.