.png&w=3840&q=85)
About Diana Dea Lodge
Diana Dea Lodge is a five-star hotel that overlooks the Indian Ocean on the stunning island of La Réunion. Everything from the building’s design to the services on offer has been created and curated with the utmost quality. Guests can enjoy spa treatments and fine cuisine onsite, and the hotel can also be booked for meetings, seminars and private events.
“We want the administrative part of the stay to be as invisible and frictionless as possible for our guests – Mews is a big help in this regard.”
More time, more guests, more revenue
Challenge
Diana Dea Lodge wanted to move to a modern hospitality cloud that would improve their key metrics while also enhancing the guest experience.
Solution
Through smart automation and the agile, easy-to-use interface of Mews Operations, the team at Diana Dea Lodge are able to save valuable time every day, which can instead be spent focussing on guests. A combination of in-platform tools and two-way integrations for revenue management and upselling have helped the property to very strong results.
Result
• 70% increase in global revenue in 2021 compared to 2019 (pre-covid year)
• 16% occupancy uplift between first 10 months and following 10 months
• 19% RevPAR increase between first 10 months and following 10 months
• 9% ADR increase from March 2021 to March 2022
Unlimited integrations, zero connection fees
Challenge
Diana Dea Lodge have a number of hospitality solutions across multiple departments, all of which require data directly from Mews.
Solution
The Mews Enterprise package gives Diana Dea Lodge unlimited connectivity through Mews Marketplace and Mews Open API. From distribution to accounting, the team can integrate their hotel tech directly into the Mews ecosystem, leaning on automation to ensure that no manual migration is needed.
Result
• 14 live integrations through Mews Marketplace
• Zero connection fees
“Connecting to new integrations is so easy with Mews – as it should be in the 21st century. We’ve been able to build an incredible ecosystem of hotel software that suits our needs.”
Integration spotlight
Diana Dea Lodge connect to 14 integrations through Mews Marketplace, from customer management to connected kiosks.
EasyWay
EasyWay is a contactless communication platform that allows Diana Dea Lodge to digitize and personalize their guest journey. The upside? New revenue streams through upselling, increased oeprational efficiency, and more meaningful engagement with guests.
Pxier Events
Pxier Events is cloud-based software that the Diana Dea Lodge team use to manage their events. Its intuitive interface makes it easy to view performance via dashboard and reports, while features including an event scheduler, multi-event types and integrated payments save time and reduce manual errors.
Looking ahead
Following their hotel’s strong performance over the last year, the Diana Dea Lodge team are keen to keep improving on all of their KPIs, including occupancy, revenue and guest satisfaction. Continuing to explore digital solutions is key to this goal, implementing an effective blend of modern processes and luxury service.
